Support Services

Griffin IT is accredited to provide Level 1 and Level 2 Support for VMware (formerly Infra) Service Manager. We are your first point of contact for technical assistance and service requests.

Griffin IT also provides a range of consulting services including custom enhancements, integration, report development and data conversions. Please use the customer portal for logging issues related to projects.

A PDF is provided below explaining the information requirements when logging support calls.

Technical Support Requirements (PDF – 143KB)

Please note: Only non-critical calls are to be logged via the Customer Portal.

If your support issue is impacting critical business processes please contact Griffin IT Support directly on +61 7 3229 3535 (8:30am to 5.00pm, Monday to Friday - Excluding Public Holidays).

Access to the Customer Portal

Griffin IT clients with a current support contract can register nominated staff for access to the Griffin IT Customer Portal. Please have your VMware (formerly Infra) Service Manager Administrator email your details and preferred user id to Griffin IT Support