The History of Infra Corporation

Infra Corporation was first established in 1991 in Australia, with regional head offices in North America and the United Kingdom. Supported by a worldwide network of specialist ITSM resellers Infra Corporation quickly achieved success internationally. Infra Corporation was acquired by Hopkinton, Massachusetts based EMC Corporation on March 10, 2008.

Milestones

2008
Infra Corporation is acquired by EMC Corporation – the world leader in infrastructure management solutions

2006
Infra Version 8.0 Released
Infra wins UK HITSS Award for Best Use of Technology
Version 8.0 verified for all ITIL processes including Availability Management

2005
Infra’s Knowledge Management process verified for Knowledge Centered Support by the Consortium for Service Innovation

2003
Infra is launched, with enhanced support for ITIL Service Management best practice processes, .NET integration and comprehensive Customer Portal facilities.
Infra is certified as .NET Connected, following independent testing by VeriTest on behalf of Microsoft

2002
Infra awarded PinkVerify ITIL certification from Pink Elephant.
Japanese language version developed.

2001
Infra named a Microsoft Gold Partner for Software Products. Infra is additionally named by Microsoft as one of five worldwide regional winners in its CRM Solution of the Year award

1999
Infra launches infraActive as one of the first 100% Web Service Management applications in the market, and the only one to provide a unique Windows style interface

1995
USA regional head office established

1994
Change Management is incorporated into the application as a valuable component of the growing helpdesk role

1993
First international distributor (subsequently the European regional head office) appointed in London

1991
Infra is established with the launch of the ‘Helpdesk Manager’ application, the second only helpdesk product in the world to fully utilize the Windows environment