Consulting
Griffin IT consultants have many years experience working with organizations to realize the benefits gained from implementing ITIL process improvement recommendations. Our skill is enabling organizations to turn these recommendations into automated, consistent, repeatable processes. Our services include project management, analysis and design, process and technical specifications, custom enhancements, implementation, integration, report development and data conversion.
Process Improvement
The overall aims of each organisation may be similar but we recognise that the specific details of each requirement are not the same; we will tailor our service offering for your project.
Griffin IT approaches each engagement from the perspective of the business process improvement sought and the return on investment the solution can provide. Our experience at the business process level and with the enabling technology means that we are taking overall responsibility for delivering the solution. In many cases this involves integration and process interaction between multiple systems.
Griffin IT consultants use proven project and consulting methodologies to analyse, deliver and review. The outcome for our clients is continual process improvement and cost savings.
Development and Integration Services
Innovative solutions utilising technology from VMware and EMC Ionix is used to enable the automation of service delivery processes to meet business needs for improved services.
Embedding new processes within an organisation using technology ensures that return on investment benefits are secured for the long term. It is also significant in meeting the demand for faster deployment of new systems.
Griffin IT offer fully independent software development and integration services around the VMware IT Management toolset.
Significant value has been added to our customer’s service management systems in the following ways:
| ■ | Technology to support organisations achieve and maintain a high level of ITIL maturity. | |
| ■ | IT Asset Management solutions delivering procurement automation, increased speed of deployment, lower operational overhead, automatically populated CMDB, integration with network management and finance systems. | |
| ■ | Customer Portal’s that automate repetitive processes, save significant staff time and deliver a high return on investment. | |
| ■ | Change Management systems that allow multiple teams to collaborate, collect data, review impact and progress changes with complex task and electronic approval workflows. | |
Education
ITSM Simulation Training
The training provides experiential learning simulation especially designed to introduce the key elements of IT Service Management (ITSM). This exciting, engaging and fully experiential activity directly addresses the fundamental people, process and technology challenges that face businesses today.
The event encourages participation by providing first-hand practical experience of the process maturity needed to build integrated Service Management processes including incident, problem, change, configuration and service level management.
It uses a balanced score card for each round to teach participants the importance of the business linkage.
Participants will find out about the pressures involved in delivering a high availability service, fully realise the need for effective communication within IT and between business and IT staff, and be able to apply ITIL principles as the simulation progresses in order to improve collective corporate performance.
VMware Service Manager Training
Griffin IT offers an extensive range of training courses for VMware Service Manager. These have been designed to make your staff productive as quickly as possible. Each course is comprised of core units with a range of optional modules.