Ionix Service Manager case study at EMC World Boston, 10-13 May 201009 Feb
EMC World is the annual educational forum for EMC customers and partners. EMC IT, the internal EMC support organization will talk on their experiences with Ionix Service Manager (formerly Infra). EMC IT supports over 40,000 internal users in 61 countries (and 20 languages), and many hundreds of business applications on over 6,000 server instances spanning five data centers worldwide.
| Session Title: | Improving IT Agility with Business Service Catalogs and More Flexible Operational Processes at EMC IT |
| Abstract: | EMC IT, serving over 35,000 users around the world, needed a more consistent and responsive approach to effectively perform incident and problem management, reduce costs and improve risk and impact assessment. Learn from the EMC IT team how they optimized change processes based on ITIL V3 leveraging EMC Ionix Service Manager (formerly Infra) and developed business service catalogs and best practices from EMC Consulting. |
EMC IT Case Study Presentation (PDF - 1.6MB)