EMC Infra is sponsoring the QLD Branch itSMF Seminar11 Mar
| Theme: | IT Service Management – Relationships with your Business and your People |
| Where: | State Library of Queensland, Auditorium 2 - Cultural Center, Level 2, Stanley Place, Southbank |
| Speaker: | Paul Casbolt, Business Aspect Pty Ltd |
| Topic: | Business Service Management Metrics Case Study |
Delivering service performance metrics is essential for ongoing business management as well as network monitoring and management. This presentation uses real world examples to demonstrate how key business service management metrics can be used to focus and drive IT Service Management practices, processes and performance.
Paul has an extensive career in Telecommunications in Australia and PNG building, supporting and selling network services. Over the past 5 years he has Project Managed the upgrade of a State-wide Data Network and will share his experience in obtaining service performance metrics.
Paul’s Introduction to his Speech (MP3 - 3MB)
itSMF Seminar Flyer (PDF - 263KB)